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【3 kinds of different springs and seasonal local cuisine】Kiri-no-Hana and Yamabuki-no-Hana
0197-73-7294
Reservation
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  2. Frequently Asked Questions

Frequently Asked Questions

  • 【Hotel / Guest rooms】

    What are the check-in and check-out times?

    Check in time is 15 o'clock.Check out is at 10 o'clock (checked out at 11 o'clock by plan).
  • 【Hotel / Guest rooms】

    Can I extend the checkout time?

    Yes, available.The following rates apply per room per hour:
    New building Japanese-style rooms and Western-style rooms...1,500 JPY
    New buildi…Continue reading
  • 【Hotel / Guest rooms】

    What is the check-in time?

    If you have dinner, we are open until 7pm. If you don't have dinner, we are open until 11pm.
  • 【Hotel / Guest rooms】

    I'd like to change the scheduled arrival time on the day?

    Please contact us as soon as we know your arrival time.
  • 【Hotel / Guest rooms】

    How can I pay?

    Unless you have already paid, you can pay by cash, credit card, or QR code payment.
  • 【Hotel / Guest rooms】

    Can I create a receipt by company name?

    Please ask the front desk.
  • 【Hotel / Guest rooms】

    Before arrival, can I leave my luggage after departure?

    We keep it at the front desk.
    When sending luggage by courier, you can choose Yamato Transport, Yu Pack.
  • 【Hotel / Guest rooms】

    What is the cancellation fee?

    It is 100% on the day or none, 50% on the previous day and 30% on the previous 2.3 days.
  • 【Hotel / Guest rooms】

    I have made a reservation but I do not receive a confirmation email.

    Contact of confirmation is done by telephone.
  • 【Hotel / Guest rooms】

    Can I request a non-smoking or smoking room?

    Smoking is prohibited throughout this facility except in designated smoking areas.
    Therefore, although we can provide non-smoking rooms, we …Continue reading
  • 【Hotel / Guest rooms】

    I would like to stay with my family from 4 to 5 people, but do you have a room?

    Although it depends on the room type · plan, please inquire.
  • 【Hotel / Guest rooms】

    Can you put an extra bed in twin?

    We do not have extra beds.I am sorry.
  • 【Hotel / Guest rooms】

    Can I use wireless LAN?

    Only lobby can be connected.
  • 【Hotel / Guest rooms】

    Can you put things in the refrigerator?

    The refrigerator is empty.
  • 【Hotel / Guest rooms】

    Can I have ice?

    Please ask the front desk.
  • 【Hotel / Guest rooms】

    Is there a trouser presser?

    I am sorry but we are not preparing.
  • 【Hotel / Guest rooms】

    Is there a humidifier?

    Please refer to the front desk as we are renting out.
  • 【Hotel / Guest rooms】

    Is there a laundry service?

    We are sorry, but there is no laundry in the facility.
  • 【Hotel / Guest rooms】

    Can I do the Internet?

    We do not do free PC or Internet service.
  • 【Hotel / Guest rooms】

    Is there a PC that can be used for free in the lobby etc.?

    PC rental is not done.
  • 【Hotel / Guest rooms】

    Is there a PC rental service?

    PC rental service is not available.
  • 【Hotel / Guest rooms】

    Can I send a courier from the hotel?

    We accept at the main building shop.
  • 【Hotel / Guest rooms】

    What is the content / time of supper?

    A Japanese meal will be served at your preferred time between 18:00 and 19:30.
  • 【Hotel / Guest rooms】

    What is breakfast content / time?

    A Japanese meal will be served at your preferred time between 7:30 and 8:30.

Reserve·Contact us

Please feel free to contact us if you have any questions.

0197-73-7294

(Reception hours weekdays:9:00 to 20:00　Saturday / Sunday / Holidays:10:00 to 19:00)

semi-onsen@semi-onsen.co.jp