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- Frequently Asked Questions
0197-73-7294
(Reception hours weekdays:9:00 to 20:00 Saturday / Sunday / Holidays:10:00 to 19:00)
What is the cancellation fee?
It is 100% on the day or none, 50% on the previous day and 30% on the previous 2.3 days.I would like a non-smoking room or a smoking room?
Please fill in the inquiries or requests for inquiries at the time of reservation.(There are times when you can not prepare according to the…Continue readingHow can I pay?
If you are not a customer who has already settled, you can pay with cash or credit card.I have made a reservation but I do not receive a confirmation email.
Contact of confirmation is done by telephone.I'd like to change the scheduled arrival time on the day?
Please contact us as soon as we know your arrival time.Before arrival, can I leave my luggage after departure?
We keep it at the front desk.
When sending luggage by courier, you can choose Yamato Transport, Yu Pack.What is the check-in time?
If you have dinner, please till 19 o'clock · If you do not have dinner, it is until 23 o'clock.Can I extend the checkout time?
Is possible.One hour room charge will charge 1000 yen (it may be impossible depending on the reservation situation).What are the check-in and check-out times?
Check in time is 15 o'clock.Check out is at 10 o'clock (checked out at 11 o'clock by plan).
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